We know the people who keep your customers.
Specialist recruitment for Account Management and Customer Success. Led by practitioners, not career recruiters.
We don't search databases. We call our peers.
Retain People was founded by senior client-facing leaders who spent a decade in revenue retention roles at high-growth UK companies. We understand the nuance between a “relationship builder” and a true commercial revenue driver.
When we present a candidate, it is because we have assessed their methodology, their renewal strategies, and their ability to navigate a renewal conversation with a CFO — professional to professional.
Core Specialisms
Customer Success
Senior CSMs and Heads of CS who treat retention as a high-stakes science, not a support function.
Account Management
Commercial AMs and Key Account Managers focused on expansion revenue, upselling, and long-term strategic partnership.
Client Revenue Roles
VPs of Clients and Chief Customer Officers capable of building scalable retention engines from scratch.
For Employers
How it works
A direct process, run by someone who has sat where you're sitting.
Brief
A short call to understand the role, the team it sits in, and what "good" actually looks like beyond the job description — not a form to fill in.
Shortlist
You'll see 2-4 candidates, each with a short, specific note on why they fit — not a stack of CVs to sift through yourself.
Hire
We manage scheduling, feedback, and offer negotiation throughout, and stay involved until start date.
Straightforward terms: 20% of first-year salary, agreed upfront — no hidden costs. If a placed candidate leaves within 12 weeks, we find a replacement at no additional fee.
For Job Seekers
Looked after properly.
We don't put your CV in front of companies at random. If you're strong at building and growing client relationships, tell us about your experience directly — we'll only ever introduce you to a role that's a genuine fit, and we'll never share your details without asking first.
Register Your Interest- — A real conversation with someone who has done the job, not a screening call from a generalist recruiter
- — Total discretion — nothing shared with any employer without your permission first
- — Honest feedback, even when it isn't what you want to hear